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Company Policies
    Complaints Policy

    Complaints Policy

    AP Haslam wants to ensure that any complaint is dealt with courteously, effectively and in a timely fashion. 


    Complaints regarding our services can be made by contacting us on us on ( email link ) or by phone at 01 453 2522.
    Where our service is at fault corrective action will be taken subject to the company’s liability and ability to correct the subject of your complaint.
    Please quote your Purchase Order Number to enable us to deal with your complaint. 

    Delivery

    Delivery

    Free Delivery for any purchase of €400 and above, subject to the delivery
    not exceeding to a maximum weight of 29kg* ᵻ

    Should you have an existing Trade account with us your normal arrangements will be applied to your order.
    Details of your delivery (lead time & any delivery charges) will be confirmed within 24 hours after your order has been processed.
    All ex stock items will be dispatched the next working day except Saturdays, Sundays and Bank Holidays.
    Any orders received on Friday will be confirmed and dispatched on the following Monday.
    You should expect your delivery within 1/3 working days of placing your order.
    Carriage charges will vary for international or non-domestic orders, depending on weight and size.

    If you do not have a Trade account contact our sales office to find out what the carriage will cost you before you place the order. 
    Delivery charges will vary depending on the size, weight and quantity of your order and may be charged separately.

    Please note:

    * For items over 2m in length a handling surcharge of €10 per parcel will apply. 

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    ᵻ For items which must be delivered on pallet handling surcharge of €70 per pallet will apply.

    For any queries on delivery rates and your options, please go to "Contact Us" page

    Link Exchange Policy

    AP Haslam Link Exchange Policy

    The practise of exchanging links is quite common and usually beneficial for the ranking in search engines. A proposed link exchange will always be considered with care.

    Before you submit your site to apply for our link exchange program, please read and comply with the following qualification and link quality requirements.

    1.  The organisation requesting a link exchange should have some relation with APHaslam, its business or fields of expertise.

    That will include all AP Haslam suppliers and co-businesses within the following industries:

    • Air Conditioning
    • Cable Harness
    • Civil Engineering
    • Consulting Engineering
    • Electrical Contractors
    • Electrical Control & Automation
    • Electrical Distributors
    • Electrical Switchgears
    • Electrical Wholesalers
    • ESB/Electricity Suppliers 
    • Estate Managements
    • Event Managements / State Lighting
    • Hardware / Builders Providers
    • Heating & Ventilation
    • Hire Companies
    • Industrial Users
    • Local Authorities
    • Mechanical Contractors
    • O.E.M. 
    • Refrigeration
    • Security / CCTV
    • State Companies
    • Teaching Institutes
    • Telecommunications
    • Transport
    • Other
    2. The above list will be expanded and reviewed regularly. Any links, which fail to meet AP Haslam requirements, will be removed.

    3. AP Haslam will not necessary create a reciprocal link to the organisation, which chooses to create a link to AP Haslam web site. Conversely if AP Haslam chooses to create a link to the other company’s web site, there is no obligation to create a reciprocal link.

    4. The list of links can be provided if requested. Throughout the AP Haslam web site, external links may also be provided as an additional source of information.

    5. The AP Haslam is not responsible for the content of external Internet sites.

    6. AP Haslam will refuse adding links, which are from:
    • Offensive sites
    • Under construction or incomplete sites
    • Unindexed/penalized sites
    • Non-English sites
    • Off-topic sites (per ref. 1)
    • Non-themed sites such as link farms and content-poor advertising sites.
    7. AP Haslam accepts only text links with your own description. We may edit links, which are too wordy or use too much marketing language. The request for image-based links will be refused.

    To participate in AP Haslam link exchange program contact the Marketing Department on 01 4532522 or sales@aphaslam.ie
    Privacy and Cookies

    AP Haslam Ltd. Privacy Policy

    INTRODUCTION

    AP Haslam Ltd. respects your privacy and is committed to protecting your personal data in accordance with GDPR requirements.

    Internet/Intranet/Extranet-­related systems, including but not limited to computer equipment, software, operating systems, storage media, network accounts providing electronic mail and web browsing are the property of AP Haslam. These systems are to be used for business purposes in serving the interests of the company, and of our clients and customers in the course of normal operations.

    Effective security is a team effort involving the participation and support of every employee and affiliate who deals with information and/or information systems. In AP Haslam it is the responsibility of every computer user to know these guidelines and to conduct their activities accordingly.

    This policy should be read in conjunction with our applicable terms and conditions of website use and our cookie policy. Click here to view the Terms & Conditions.

    1. PURPOSE OF THIS PRIVACY NOTICE 

    This privacy notice aims to give you information on how AP Haslam collects and processes your personal data in our dealings with you, including in providing goods and services to you, and including any data you may provide through our website.

    It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

    CONTROLLER 
    AP Haslam Ltd is the controller of your personal data and responsible for our website.
    Contact Details:
    Full name of legal entity: AP Haslam Ltd
    Email address: sales@aphaslam.ie
    Postal address: 14 Sunshine Industrial Estate, Crumlin Road, Dublin 12, D12 T996

    You have the right to make a complaint at any time to the Data Protection Commission, the Irish supervisory authority for data protection issues (www.dataprotection.ie). We would, however, appreciate the chance to deal with your concerns before you approach the Data Protection Commission, so please contact us in the first instance. 

    CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
    This privacy notice was last updated on 1st May 2020.

    It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 

    THIRD-PARTY LINKS 
    Our website may include links to third-party websites, plug‐ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. Before you submit your site to apply for our link exchange program, please read and comply with the qualification and link quality requirements. 

    2. THE DATA WE COLLECT ABOUT YOU

    Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

    • Identity Data includes first name, last name, username or similar identifier.
    • Contact Data includes billing address, shipping address, email address and telephone numbers.
    • Financial Data includes payment card details and, where you or your business have or apply for a credit account with us, bank account details and information held by credit reference and fraud prevention agencies.
    • Transaction Data includes details about your trading history.
    • Technical Data includes internet protocol (IP) address, your login data, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website/or any apps.
    • Profile Data includes your username and password, products/services provided to you, feedback and possible survey responses where submitted.
    • Usage Data includes information as to how you use our website.
    • Marketing and Communications Data includes your preferences as to whether you are happy to receive marketing from us and, if so, your communication preferences.

    We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy notice.

    IF YOU FAIL TO PROVIDE PERSONAL DATA 
    We may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a contract you have with us but we will notify you if this is the case at the time.

    3. HOW IS YOUR PERSONAL DATA COLLECTED?

    We use different methods to collect data from and about you including information you may give us about your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, via this website, apps or on social media, or otherwise. This includes personal data you provide when you or your business:

    • Creating an online account; 
    • Subscribe to our newsletter and/or other publications;  
    • Request a brochure or other promotional or marketing materials to be sent to you/your business;
    • Purchase goods and/or services at one of our stores;
    • Purchase goods and/or services via our website;
    • Enter a competition, or respond to a promotion or survey; or
    • Give us some feedback.
    • Book an appointment with us.
    • Interact with us via our ‘Contact Us’.
    • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
    • Third parties and publicly available sources. We may receive personal data about you from various third parties and public sources.
    • Technical Data from analytics providers such as Google or other platforms.
    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as SagePay.
    • Identity and Contact Data from publicly availably sources such as Companies Registration Office.

    4. HOW WE USE YOUR PERSONAL DATA

    We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    • Where we need to perform the contract we are about to enter into or have entered into with you.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal or regulatory obligation.

    Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message.

    You have the right to withdraw consent at any time by contacting us at sales@aphaslam.ie

    PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
    We have set out below, in a table format, a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
    Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

    Type of activity and reason for use of Data:
    To respond to an enquiry from you and to provide goods and/or services to you:
    (a) Identity 
    (b) Contact 
    (c) Financial 
    (d) Transactional  

    To manage our relationship with you and as necessary for our legitimate interests (to operate our business): 
    (a) Identity 
    (b) Contact 
    (c) Financial 
    (d) Transactional 
    (e) Marketing and Communications 
    (f) Usage  

    To administer and protect our business including our website (data analysis, system maintenance, support, reporting and hosting of data and to comply with legal obligations): 
    (a) Identity 
    (b) Contact 
    (c) Technical  

    To deliver relevant website content to you and measure or understand the effectiveness/usability of our website and to inform our marketing strategy: 
    (a) Identity 
    (b) Contact 
    (c) Marketing and Communications 
    (d) Technical 
    (e) Usage  

    To use data analytics to improve our website, services, marketing and customer relationships: 
    (a) Technical 
    (b) Usage  

    To deal with issues, complaints or disputes arising out of our relationship with you/your business, and to prevent or detect crime, including fraud: 
    (a) Identity 
    (b) Contact 
    (c) Financial 
    (d) Transactional.

    Note: When we refer to legitimate interests, we mean the interest of our business and in conducting and managing our business to enable us to give you the best service/product. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

    MARKETING/PROMOTIONAL OFFERS 
    We strive to provide you with choices regarding certain personal data uses, particularly around marketing.  

    Where you have agreed to receive it, we may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which goods, services and offers may be relevant for you. 

    We will only share your personal data for marketing purposes in accordance with your preferences/consent.  

    You can ask us to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at sales@aphaslam.ie

    COOKIES 
    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookies policy.  

    CHANGE OF PURPOSE 
    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. 

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis, which allows us to do so.  

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

    Who has access to your Data? 
    Sales Dept - Customer Data. 
    Finance Dept - Customer Data. 
    IT Dept - Customer and Staff Data. 
    Management - Customer and Staff Data.  

    All data is stored on our server. 

    5. DISCLOSURES OF YOUR PERSONAL DATA 

    We may have to share your personal data with the categories of parties set out below.  
    • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. 
    • Analytics and search engine providers that assist us in the improvement and optimisation of our services and website. 
    • Professional advisers, including auditors and insurers. 
    • Revenue Commissioners, regulators and other authorities. 
    • Entities involved in credit checking and anti-fraud activities.  
    We also require our processors, to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party processors to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.  

    Some of the third parties mentioned above, for example many professional advisers and Revenue Commissioners, are controllers who, like us, are subject to specific obligations under data protection law, and who will have their own privacy notices setting out how they deal with personal data.

    6. DATA SECURITY 

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. Processors we appoint will only process your personal data on our instructions and they are subject to a duty of confidentiality.  

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.  

    7. DATA RETENTION 

    How long will you use my personal data for? 
    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.  

    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.  

    Details of retention periods for different types of your personal data are available in our retention policy, which you can request from us. 
    OR 
    By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax & audit purposes.  

    In some circumstances you can ask us to delete your data.  

    8. YOUR LEGAL RIGHTS 

    Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see below to find out more about these rights:  
    • Request access to your personal data. 
    • Request correction of your personal data. 
    • Request erasure of your personal data. 
    • Object to processing of your personal data. 
    • Request restriction of processing your personal data. 
    • Request transfer of your personal data. 
    • Right to withdraw consent. 

    If you wish to exercise any of the rights set out above, please contact us so we can process your request.  

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.  

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to enable us to deal with your request or to speed up our response.  

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or we have received a number of requests. In this case, we will notify you and keep you updated.  

    9. MONITORING 

    We may monitor and/or record: 
    (a) Telephone calls; 
    (b) Transactions and activities at all points of contact; 
    (c) Web, traffic and activities  

    These are to ensure that we carry out your instructions accurately, for training purposes and to improve our services, and to ensure security and prevent fraud. For the greater security of our customers and staff, and to prevent and detect crime, we use CCTV in and around our premises.

    Product Imagery
    The product images shown are for illustration purposes only and may not be an exact representation of the product. AP Haslam Ltd reserves the right to change product images and specifications at any time without notice.

    Copyright © 2020 APHaslam Limited. All rights reserved.

    Products and specifications subject to change without notice.
    Quality Statement

    AP Haslam Limited participates in the ISO quality management system .

    The relevant up to date ISO 9001: certificates can have been maintained annually and followed daily since. 

    To find a copy of our recent ISO 9001:2015 certificate please click here.

    Returns

    Returns

    We sell only branded products from the best known and most trusted manufacturers. As far as is possible, every item is checked at the time of picking and packing.

    What to do with Faulty, Damaged or Unwanted Items

    In the event that goods have been incorrectly picked or damaged in transit, we of course apologise sincerely and kindly ask that you notify us within two days of receipt of goods. Goods must be returned with the original packaging.
    You may call us on 00353-1-4532522 or email us from the 'Contact Us' page. Please give your order reference number and a brief description of the fault.
    We will arrange collection via our carrier and will also of course, send you a replacement item as soon as possible. With regret, we cannot accept claims after this period. 

    Unwanted or Incorrectly Ordered Items

    Customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
    This only applies to unopened items in their original, sealed packaging.
    Customers must return unwanted goods at their own cost using a 'signed for' carrier service. We are unable to exchange or refund after these seven days, or if the goods have been used or removed from their original packaging, or if the goods are in a non-saleable condition.
    Upon inspection the sale will be credited in full less any applicable returns charges. If returned within 7 days, the initial carriage charge will also be credited.
    Please note that returned 'Special Order Items' may incur a handling charge depending upon the manufacturers terms. This may be as much as 40% of the original invoiced amount from some manufacturers, so please check and confirm all specifications before ordering.

    All refunds will be processed within 48 hours of receipt of goods.

    Terms and Conditions

    TERMS AND CONDITIONS OF USE OF APHASLAM.IE 



    1. DEFINITIONS

    Aphaslam.ie is owned and operated by AP Haslam Ltd.

    2. ACCEPTANCE OF TERMS

    Your access to and use of Aphaslam.ie ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

    3. INFORMATION

    The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision. AP Haslam Ltd shall use its best endeavours to ensure that all information is correct, but shall not be under any liability for any damage, loss or expense resulting from any errors or omissions. Goods supplied may vary in detail from the illustrations and descriptions, (which are approximate and for guidance only) as a result of improvements and modifications.

    4. CHANGES TO WEBSITE

    Aphaslam.ie reserves the right to:

    4.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Aphaslam.ie shall not be liable to you for any such change or removal; and

    4.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

    5. LINKS TO THIRD PARTY WEBSITES

    The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

    6. COPYRIGHT


    6.1  All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Aphaslam.ie or otherwise used by Aphaslam.ie as permitted by law.


    6.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

    7. DISCLAIMERS AND LIMITATION OF LIABILITY

    7.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

    7.2 To the extent permitted by law, AP Haslam Ltd will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

    7.3 Aphaslam.ie makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

    7.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of AP Haslam Ltd for death or personal injury as a result of the negligence of AP Haslam Ltd or that of its employees or agents.

    8. REFUSAL OF SERVICE

    AP Haslam Ltd reserves the right to refuse supply of any goods to any person or any company for any reason.

    9. PRICES

    Whilst every endeavour is made to ensure prices are correct AP Haslam Ltd reserves the right not to supply goods, which are found to be incorrectly priced. In this event you may reconfirm the order upon price amendment or cancel the order and receive a full refund.

    10. AVAILABILITY AND DELIVERY

    AP Haslam shall not be liable for any loss arising from items being out of stock, or arising from problems with delivery including late, incomplete or damaged items. Claims for incomplete or damaged items must be made, in writing via email within three days of delivery.

    11. RETURNS

    By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This only applies to unopened items in their original, sealed packaging.

    Customers must return unwanted goods at their own cost using a 'signed for' carrier service. We are unable to exchange items that are not damaged, defective or incorrect after these seven days, nor if they have been used or removed from their original packaging. Upon inspection the sale will be credited less the initial carriage charge.

    Please note that returned 'Special Order Items' may incur a handling charge depending upon the manufacturer's terms. This may be as much as 40% of the original invoiced amount from some manufacturers, so please check and confirm all specifications before ordering.

    12. OUR CONTRACT

    When you place an order to purchase a product from Aphaslam.ie, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we dispatch that product to you.

    13. INDEMNITY

    You agree to indemnify and hold AP Haslam Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against AP Haslam Ltd arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

    14. SEVERANCE

    If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

    15. FORCE MAJEURE

    AP Haslam Ltd shall not be liable for any default due to any act of God, war, short fall of manufacturer, strike, lock outs or other industrial action, difficulties in obtaining labour or parts, government or other restriction or regulations or other event beyond the reasonable control of AP Haslam Ltd.

    16. GOVERNING LAW

    These Terms and Conditions shall be governed by and construed in accordance with the law of Republic of Ireland and you hereby submit to the exclusive jurisdiction of the Irish courts.

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